Our dedicated and experienced carers are passionate and committed to your care and wellbeing. They are well trained and equipped to ensure that the quality of care we provide meets your needs in a satisfactory fashion. We provide a centralised support service 24 hours a day, 7 days a week. This allows us to serve and support you smoothly round the clock. Indeed, we endeavour to make our care engagement with you get off from a positive start and ensuring that it runs as smoothly as possible all through.

In line with the health care industry and CQC Best Practice standards, we continue to train and provide continuous professional development to our carers. To ensure that they have an up-to-date knowledge and skills set, to deliver high standard of care to our clients.

As an important part of our commitment, we are here to help, and to ensure that we do everything in our power to achieve the wellbeing, safety and satisfaction of our clients.

Continuous self-service evaluation

We continually review and evaluate our services through a Self-Service Assessment system. Nonetheless, feedback from our service users and family, care staff and networks remains crucial. For in our quest for continuous improvement of our services, we need to consult widely. We proactively consult with family members as appropriate, commissioners and senior staff members, as well as other statutory health and care sector staff for feedback on our work approach and the services we provide.

That process assists us to continue to improve our services and remain effective and consistent, monitoring and auditing the service standards in every part of the organisation, as well as the role of each carer. As it is what each individual does each day that delivers on our commitment to the highest standards of quality and safety. Indeed, at BHS, Safety and Service quality remains central to our everyday care provision.

Exclusions
Exclusions: Unfortunately, we are unable to offer care to the following categories of clients:

1. Those with severe mental health challenges or recovering from mental illness
2. A history of violence
3. In high rise buildings and areas known for crime and disorder.